It seems that whenever Joel posts a significant new article on his site, I end up copying the link from here, almost like a little RSS/mirror service. I think it’s because this guy just “gets it.” I’ve yet to see bad advice from him and everything he says is majorly refreshing and awesome. I could gladly work in a company like that, even adjusting my career path for a company like the one he runs.
Anyway, I’m gushing, which is not something I usually do. Joel talks this time about remarkable Customer Service.