It is my growing belief that IT is assumed to be an idle entity until a call/issue/walk-up comes over. At which point we spring into a swarm of action like the Tazmanian Devil.
The reality, of course, is that we’re always doing something or have a list of projects and tasks to take care of, let alone all the “wish I could do” things.
IT is like a check-out line that already has people in line waiting. But we’re often expected to be more like an empty check-out line. (And, of course, it’s our fault when people are in our lines!)
One thought on “yeah, i am swamped lately”
Well expressed! Too true. And almost everything is urgent, or expected quickly. Maybe it’s like an express checkout with not nearly enough operators for the amount of customers waiting?
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