It is my growing belief that IT is assumed to be an idle entity until a call/issue/walk-up comes over. At which point we spring into a swarm of action like the Tazmanian Devil.
The reality, of course, is that we’re always doing something or have a list of projects and tasks to take care of, let alone all the “wish I could do” things.
IT is like a check-out line that already has people in line waiting. But we’re often expected to be more like an empty check-out line. (And, of course, it’s our fault when people are in our lines!)