(I should name this: how I can’t type SIEM and keep typing SEIM…) Thought I’d ramble about SIEM for a moment (as I’m also in the midst of waiting on a report to spin up in my own SIEM), sparked by Adrian Lane’s post, SIEM: Out with the Old, which also channels Anton Chuvakin’s How to Replace a SIEM?
Adrian echoed some rhetorical questions that I wanted to humbly poke at!
“We collect every event in the data center, but we can’t answer security questions, only run basic security reports.” – That probably means you got the tool you wanted in the first place: to run reports and get auditors off your butt! More seriously, this is a good question as it somewhat illustrates a maturing outlook on digital security. I’d consider this a good reason to find a new vendor. That or your auditors are worth more than you’re paying them, and asking harder questions than usual. Good on them! (Though I’d honestly hope your security or security-aware staff are asking the questions instead…)
“We can barely manage our SIEM today, and we plan on rolling event collection out across the rest of the organization in the coming months.” – Run. Now.
“I don’t want to manage these appliances – can this be outsourced?” – You want to…outsource…your…security…? You may as well just implement a signature-based SIEM and forget about it, because that’s the value you’ll get from a group that isn’t intimately aware of or caring about your environment. Sorry, I would love to say otherwise and I’m sure there are quality firms here and there, but I just can’t bring myself to do so. It is hard enough to manage a SEIM when you know every single system and its purpose.
“Do I really need a SIEM, or is log management and ad hoc reporting enough?” – That’s a good question! You’d think the answer goes along the lines of, “Well, if you want it to do work for you, get the SEIM, otherwise you’ll need to spend time on the ad hoc reports.” But really, it’s the opposite: you need to spend time with the SEIM, but the reports you likely can poop out and turn in to your auditors. This might also depend on whether you do security once a quarter or want to do it as part of ongoing ops. It amazes me that people know about this question, have it asked to their face, but then go about life in the opposite direction.
“Can we please have a tool that does what it says?” – Probably the most valid question. The purchasing process for tools like this is too often like speed dating, when really it should be about doing multiple, intimate dates with several candidates; you might even spend some memorable moments together! With such an advanced tool like SIEM that has an infinite number of ways it can be run and slice an infinite number of types of logs, you can’t believe what the marketing team throws at you. Hell, you can’t even listen to what the purchasing manager says either. You need the people with their hands in the trenches to talk to the sales engineers and get real hands-on time. Nothing can fast-track that other than some real solid peers (industry networking! oh shit!) who can give you the real deal information on living with a tool.
The biggest issue in this? No SIEM reads and understands every log you throw at it, especially your internal custom apps! No matter what the sales dude says! (Some will read anything you send in, but they’ll lump the contents into the “Log Contents” field, rather than truly parse or understand it.)
“Why is this product so effing hard to manage?” – Well, I’ve not seen a SIEM that is *easy* to manage, so who is in the wrong here?
Anton had this awesome paragraph:
By the way, I have seen more than a few organizations start from an open source SIEM or home-grown log management tool, learn all the lessons they can without paying any license fees – and then migrate to a commercial SIEM tool. Their projects are successful more often than just pure “buy commercial SIEM on day 1” projects and this might be a model to follow (I once called this “build then buy” approach)
I think this is a great way to go! But I’d caution: The team that has the time and skill to afford to roll their own or open source tools, are also the ones who will have the time and skill to afford to manage their commercial solutions. However, the real point is valid: You’ll learn a ton by doing it yourself first, and can go into the “real” selection process armed with experience. To build on the analogy above, you’ve lived with someone for a while, broken up, and now know what is *really* important in a concub…I mean, partner.